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FAQ

Please be aware, this experience may feature flashing lights and theatrical smoke effects.

Q: What is your location?

A: Neotropolis Bar will be located at 750 S Broadway St in DTLA, in the same historic building as LA Biergarten! We have taken over some very special spaces in their establishment for our fully immersive experience.

Q: Can I come check out the bar ahead of time?

A: No. We DO need to request you respect the existing business (and our continual build) while we finish the final details for the next few days.

Q: How will I enter Neotropolis Bar on my scheduled day and time?

A: You will be entering on the BACK SIDE of the building via an alley. Set your GPS for 221 W 8th St, Los Angeles, CA 90014. Further instructions to follow.

Q: How early should I arrive for my scheduled entrance time?

A: We would recommend you plan on arriving at least 20 minutes before your scheduled entrance time.

Q: Where should I park?

A: There is a public parking garage located in the same building as the Burlington Coat Factory, 659 S Broadway, Los Angeles, CA 90014. There are additional parking structures around Broadway.

Q: Are there tickets available for purchase at the door?

A: No, but you can easily purchase a ticket via our event listing on Eventbrite here from any mobile device.

Q: Is there a dress code? Do I have to wear a costume?

A: We request guests refrain from wearing casual attire- Neotropolis is a nice establishment, so dress accordingly. Themed garments are encouraged but not required.

Q: What is your weapons/props policy?

We understand that some guests may want to bring in fake/prop weapons as part of a themed outfit for this experience. Real weapons are not allowed. For fake/prop weapons- it should be very obvious that the prop/weapon is fake and harmless. Any and all props brought to Neotropolis may be disallowed at the discretion of our staff, for the safety and peace of mind for our attendees.

Q: Do I need to wear anything special to explore The Undercity?

A: Yes. Be prepared for tight stairs and possible debris- The Undercity can be unpredictable at times- so sensible footwear is recommended.

Q: Will there be food?

A: Yes! LA Biergarten has partnered with Neotropolis Bar to build an exclusive menu offering themed-bar bites and snacks. Check back for a full list of available food offerings.

Q: How do I pick up my pre-purchased gift bag?

A: One of our Hosts will instruct you during your scheduled time.

Q: Will there be additional souvenirs available for purchase?

A: Yes. We will have an assortment of additional Neotropolis Bar items available for purchase, cash and credit.

Q: How do I get my complimentary drink?

A: One of our Hosts will instruct you during your scheduled time.

Q: What’s your policy for photos and video?

A: Taking personal photos and video with your cell phone or very small camera is fine. No professional-level video cameras, flash photography, or lighting rigs (established media outlets may get an exemption with prior permission). No live streaming please. Please use #NeotropolisBar on social media so we can find your posts.

Q: Can I stay longer than my scheduled 2-hour time?

A: No. We request that you respect our 2-hour time block per slot, as there will be three groups a night, and our staff will need to reset between each group. But- you CAN purchase an additional ticket for the next time slot, even though we would still ask that you exit during our reset period.

Q: I have additional questions, how can I get in touch with Neotropolis Bar?

A: Please email us at neotropolisbar@gmail.com for any additional questions.

Q: We are traveling for this and need to book accommodation. Where should we plan to stay?

A: All of these hotels are within a 5-8 minute drive/5-15 minute walk to our location (which we WILL be announcing soon), and offer various price levels depending on your desired experience.

(We are not affiliated with and do not endorse any of these hotels, they were merely selected because of proximity.)

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The ACE Hotel
929 S Broadway, Los Angeles, CA 90015 https://www.acehotel.com/losangeles

The Tuck Hotel
820 S Spring St, Los Angeles, CA 90014
https://www.tuckhotel.com

The O Hotel
819 S Flower St, Los Angeles, CA 90017
http://www.ohotelgroup.com/

Sheraton Grand Los Angeles
711 S Hope St, Los Angeles, CA 90017
https://www.marriott.com/…/hotel-photos/laxgr-sheraton-gran…

Luxe City Center Hotel
1020 S Figueroa St, Los Angeles, CA 90015
https://luxecitycenter.com/

The Ritz Carlton
900 W Olympic Blvd, Los Angeles, CA 90015
https://www.ritzcarlton.com/en/hotels/california/los-angeles

The JW Marriott 
900 W Olympic Blvd, Los Angeles, CA 90015
https://www.marriott.com/…/laxjw-jw-marriott-los-angeles-l…/

Residence Inn
901 W Olympic Blvd, Los Angeles, CA 90015
https://www.marriott.com/…/laxri-residence-inn-los-angeles-…

Courtyard by Marriott 
901 W Olympic Blvd, Los Angeles, CA 90015
https://www.marriott.com/…/laxld-courtyard-los-angeles-la-…/

The Hilton Checkers
535 S Grand Ave, Los Angeles, CA 90071
https://www3.hilton.com/…/hilton-checkers-los-an…/index.html

The Nomad
649 S Olive St, Los Angeles, CA 90014
https://www.thenomadhotel.com/los-angeles

Omni Los Angeles 
251 S Olive St, Los Angeles, CA 90012
https://www.omnihotels.com/hot…/los-angeles-california-plaza

The Millennium Biltmore
506 S Grand Ave, Los Angeles, CA 90071
https://www.millenniumhotels.com/…/millennium-biltmore-hote…